We offer free shipping on all orders, no minimum purchase required. The price you see at checkout is the final price — no hidden fees, no surprises.

We currently only ship to the USA and Canada. We're working on expanding to more countries in the future!

We offer one standard shipping method for all orders. It’s reliable, tracked, and designed to get your items to you as smoothly as possible.

Orders typically arrive within 5 to 12 business days after shipping. Delivery times may vary based on location and carrier delays.

You can modify or cancel your order as long as it hasn’t been shipped. Please contact us immediately for assistance, we can't guarantee it since we strive for fast shipping and processing.

Once your order is dispatched, you'll receive a confirmation email with a tracking number and a link to follow your delivery in real time. You can track the order on 17TRACK or here.

The carrier will usually leave a notice with instructions. You can then reschedule delivery online, pick up the package from a nearby pickup point, or in some cases, your package may be left with a neighbour if safe and allowed in your area.

Absolutely. Our checkout is secured with SSL encryption, and we comply with all PCI-DSS security standards.

No, you won’t be charged any customs or import fees. We handle everything, including duties and taxes. So you can relax and wait for your package without any surprise costs. What you see at checkout is what you pay.

Enter the code in the “Discount code” box at checkout. The discount will be applied to your order total immediately.

The code may have expired, isn’t valid for the items in your cart, or has already been used. If in doubt, please contact us.

You can check our refund policy here.

To start a return, please contact our support team by emailing

Include your order number and a brief explanation of the reason for the return. Our team will guide you through the next steps.

Before reaching out, we recommend reviewing our Shipping & Refund Policy for eligibility, return conditions, and timelines.

Once your return request is approved, you’ll receive clear instructions on how to send your item back.

Once we’ve received and inspected your return, refunds are typically processed within 5–10 business days.

The refunded amount will be issued to your original payment method.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

If you have any questions or haven’t received your refund after this period, feel free to contact our support team

If your order arrives damaged or incorrect, please contact our support team as soon as possible at

Include your order number and clear photos of the item(s) and packaging so we can quickly review the issue. Once confirmed, we’ll arrange a replacement or refund at no extra cost.

You can contact our customer service team in two ways:

• By email: send us a message at
  
• Via the contact form: reach out to us directly here
  

Please include your order number (if applicable) and a short description of your inquiry so we can help you as quickly as possible.

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (CET).

We aim to respond to all inquiries within 1 business day.

We’d love to hear from you! contact us through email: support@lumylo.com or contact us here. We read every message and take your input seriously.

We take data privacy seriously. Read our full Privacy Policy.

You can click “Update preferences” or “Unsubscribe” at the bottom of any newsletter, or manage your communication settings in your account.

No not necessarily, but an account lets you easily view your order history, request returns, and check out faster in the future.

Contact us through email: support@lumylo.com or contact us here.

Yes. Please email support@lumylo.com or contact us here with your request, and we’ll assist you.

We launched in 2025 with a passion for making everyday life better for pets and the people who love them. Since day one, our focus has been on offering thoughtfully selected products that bring comfort, joy, and a little extra happiness to paws of all kinds.

We believe pets are family, and everything we do is inspired by that bond.

Not yet — for now, we’re fully focused on building a strong online experience. Our priority is delivering high-quality products and excellent customer service, ensuring everything we do meets our standards.

We launched in 2025 with a passion for making everyday life better for pets and the people who love them. Since day one, our focus has been on offering thoughtfully selected products that bring comfort, joy, and a little extra happiness to paws of all kinds.

We believe pets are family, and everything we do is inspired by that bond.

We’re always happy to connect with passionate people! While we don’t have open positions listed at the moment, we’re growing and always open to hearing from talented individuals.

If you’d like to introduce yourself, feel free to send your CV and a short motivation to support@lumylo.com. If a suitable opportunity comes up, we’ll be happy to reach out.

Thanks for your interest in being part of our journey! 🐾

Yes, we regularly share exclusive discounts and special offers! Sign up for our email newsletter on the homepage to be the first to know about new deals and promotions.